Trade accounts

If you are buying for a site, a salon, a cattery, a letting portfolio or a fleet, you are buying the same things every month and you should not be paying retail for them. A trade account is how we price that properly.

Trade accounts are arranged by hand, not opened online. There is no self-serve sign-up and no account dashboard yet — you tell us what you buy, we come back with a price list, and everything below is set up by a person. That is slower to start and better afterwards, because the pricing is built around what you actually order rather than a tier you guessed at.

What a trade account gets you

• The bulk price list. Volume breaks on the lines you actually buy, not a blanket percentage off a catalogue you use a tenth of. The more of something you take, the better the unit price. We send the list and keep it current; it is not yet something you can see by signing in.
• 30-day invoicing. Order against the account and settle monthly, subject to a credit check. Until that is agreed you pay at checkout as normal — nothing stops you ordering meanwhile.
• Scheduled repeat orders. Tell us what you get through and how often, and we will put the order in on your calendar and confirm before each one goes. Skip, pause or change any delivery by telling your contact; nothing is locked in and nothing goes out unannounced.
• Ex-VAT figures. Prices on the site include VAT. Ask and we will send your price list and quotes ex-VAT so they match the figures you work in.
• A named contact. One person who knows your account, on a direct line, instead of a queue. This is the part that makes the rest work.

Who it is for

There is no minimum spend and no membership fee, so the honest answer is: anyone tired of ordering the same thing four times a year. The accounts we open most often are for building and maintenance firms, cleaning contractors, salons and barbers, catteries and boarding kennels, letting agents and landlords, hospitality kitchens, and workshops running vehicle fleets.

How to open one

1. Send us your company name, address and the sort of thing you buy, through the contact form — pick “Trade account” as the topic.
2. We come back within one working day, usually with a price list against the lines you named.
3. If you want invoicing, we run a credit check at that point. It takes a couple of days and does not hold up your first order.
4. From then on you order the way that suits you — the website, an email to your contact, or the phone.

Pallet and bulk orders

Pallet quantities are quoted rather than priced on the site, because the freight varies with the postcode and the product — a pallet of pellets and a pallet of drums do not travel the same way. Ask the trade desk and you get a delivered price, not a price plus carriage to be confirmed.

Collections

Account customers can collect from the trade counter at Bilston Industrial Estate, 7.30am to 4.30pm on working days. Order online, wait for the ready-to-collect email, and it will be on the counter. Details on the delivery page.

Trade terms are offered at our discretion and are governed by the terms and conditions together with any account-specific terms we agree in writing.