Contact us
One small team answers the phone, the email and this form. No ticket numbers, no scripts.
Send a message and it lands with the same people who pick the orders. We answer within one working day, and usually the same morning.
Phone
01902 000 118 — Monday to Friday, 8am to 5pm. Closed on bank holidays.
hello@provenience.co.uk — for anything that needs an attachment.
Trade counter
Bilston Industrial Estate, Wolverhampton. Open 7.30am to 4.30pm on working days for collections and account customers. Wait for the ready-to-collect email before setting off, so we know your order is on the counter rather than still on the shelf.
Before you write
Delivery times and costs are on the shipping page, the returns process is on the returns page, and the FAQs cover most of the rest. If your question is about a specific order, having the order number to hand saves a round trip.
Send us a message
We reply within one working day. Fields marked with an asterisk are required.